Complaints Policy

Complaints Policy

The customer complaints leaflet, available for download below, sets out our procedures for dealing with complaints. Any individual, company or organisation may make a complaint.

We will treat your complaint properly, fairly and impartially. Making a complaint will have no implication for your dealings and contacts with Carlow Local Authorities.

An officer of the council other than those involved in the original decision or action will carefully examine your complaint.

Correspondence about your complaint will be filed separately from other information held about you.

We will examine and review your complaint and send a reply to you within 15 working days of receipt of your complaint. Where it is not possible to meet this target, we will inform you and continue to do so until the matter is resolved.

We will apologise for any mistake, explain what happened and put it right wherever possible.