Retail - Meeting Customer Expectations

Hotel Kilmore, Dublin Road, Cavan
Tue 3rd March
6.15pm - 8.00pm
Enterprise Week

The information seminar is part of the events to mark Local Enterprise Week 2020 in Cavan. Targeted at retail and other customer serving businesses who want to deliver a world class customer service and develop or improve their online trading capability.


Retail – Meeting Customer Expectations

Information Seminar


This retail event will explore the core values of excellent customer service, best practice case studies and supports available to businesses considering trading online.

  • Date:    Tuesday 3rd March 2020
  • Time:   6.15pm-8.00pm
  • Venue: Hotel Kilmore, Cavan
  • Cost:    Free to attend, booking essential

Guest Speakers Include:Rebecca Harrison

  • Rebecca Harrison of award winning and family owned boutique department store - Fishers of Newtownmountkennedy

Rebecca is an award-winning business owner, retailer and networking champion.  She is passionate about promoting, supporting and advocating for retailers, small businesses and women in business.

Rebecca is Managing Director of Fishers of Newtownmountkennedy Ltd, Boutique Department Store ( and also the founder of Food at Fishers, an award-winning casual-dining restaurant, both located in the heart of county Wicklow.  She works with other small business owners as a mentor and speaks at events around retail, networking and entrepreneurship. She can be heard in her regular feature on East Coast FM.

She sits on the Small Firms Association National Executive Council, the Advisory Council of Network Ireland, having served as it's president in 2017, and sits on the Members Council of Retail Excellence Ireland. She is also a long-standing member of the Retail Consultation Forum, chaired by the Minister and contributing to the policies of the Department of Business Enterprise & Innovation. 

She and her businesses have won several Business Awards at Regional and National Level, most recently an All Ireland Business All-Star in late 2019.

She lives in county Wicklow with her daughter, where they love to make the most of the wonderful outdoor amenities on their doorstep.   

  • Claire Cunningham of Aura Internet Services Ltd who will help businesses understand how to get the best out of an e-commerce website and how to make the most of the Trading Online Voucher Scheme application process.

Includes refreshments on arrival at 6.15pm