Fingal Enterprising Women Network: Summer BBQ & Customer Experience Masterclass - Thursday 28th June 2018

Venue:
Waterside Hotel, Donabate
 
Date:
28/06/2018
 
Note:
Thurs 28th June
 
Time:
6.00 - 8.30 pm
 
Category:
Seminar
 

Local Enterprise Office Fingal has announced that the Fingal Enterprising Women Network is to host a Summer BBQ on the evening of Thursday June 28th. The event is open to all women entrepreneurs in the Fingal region and features a unique networking opportunity as well as learning about the topical issue of improving customer experience.

€10
 
 

Network of Fingal Enterprising Women to host Summer BBQ

Local Enterprise Office Fingal has announced that the Fingal Enterprising Women
Network is to host a Summer BBQ on the evening of Thursday June 28th. The event is open to all women entrepreneurs
in the Fingal region and features a unique networking opportunity as well as
learning about the topical issue of improving customer experience.

Guest speaker for the Summer barbeque is Leza Nulty, Customer Experience expert with
Shopper Anonymous.

Leza will outline the fundamental considerations for Start Ups and small businesses
to ensure that their CX Strategy is accurately meeting the needs and wants of
their customers and forms the basis of their growth strategies.

She will address:

1. The Importance of a robust CX Strategy

2. What tools to use to measure Customer Experience

3. Completing a customer journey mapping exercise

4. Feedback with attendees based on the interactive exercise

5. The role of Employee Engagement in delivering a great Customer Experience

This workshop will equip attendees with the skills to enable them to review the
focus they place on their customer journey and develop a strategy to embed it
into their day to day processes and business planning.

Event Agenda

18.00: Arrival and welcome
           BBQ and Opportunity to Network
           Workshop with Leza Nulty followed by Q&A
20.30: Informal Networking and event close

Fingal Enterprising Women Network provides learning and networking opportunities for
women in business and enterprise. If you are a female business owner/manager,
or if you are actively involved in establishing your own business, you should
check out our Summer BBQ event for its learning potential and networking
opportunities.

Price: €10 Advanced Booking/ €25 on the door

 

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