Complaints Policy

Our staff are dedicated to providing a professional service and getting things right first time.

Despite our best endeavours we recognise that things may not always meet customer expectations.

We have a standard procedure in place to ensure that we investigate your complaint fully and fairly. 

Some complaints can be dealt with immediately.

Where this is not possible we will acknowledge your complaint in writing or by telephone to confirm that we have understood your concerns correctly. 

We will investigate your complaint and respond within 5 working days of receipt.

We will also inform you of any actions and endeavour to try satisfying your complaint. 

If you are not satisfied with this response you may raise your concerns at a more senior level by writing formally to the Head of the Local Enterprise Office.