126168 Delivering Excellent Customer Service in the 21st Century

Abbey Business Centre, Abbey Street, Kilkenny
A half day course Wednesday 26th April, 2017
9.30am - 12.30pm
Business Training

To provide participants with the skillset to deliver an excellent customer service experience across all key media to maximize sales and engagement

This event is no longer available
  1. Identifying and understanding the Customer
  2. Customer Satisfaction & profitability - a craft, not a trade off
  3. Moving and keeping the customer at the centre of the business - developing a Customer Charter
  4. Changing Consumer Behaviour and Attitudes - in an online world
  5. Customer buy expectations
  6. What is Service Excellence
  7. Impact of poor customer service in your brand
  8. Key moments of truth in the customer relationship
  9. What really counts to the customer
  10. Controlling the controllables in Customer Care
  11. Monitoring performance and Critical Success Factors