Customer Care 1 Hour Webinar 19th Oct

Venue:
Live and Online
 
Date:
19/10/2021
 
Time:
11:00 a.m. - 12:00 p.m.
 
Category:
Workshop
 

In an increasingly competitive marketplace where the consumer has more choice than ever, companies must find ways to differentiate their business from their competitors. Please note this training is for Mayo based businesses only.

This event is no longer available
 

In an increasingly competitive marketplace where the consumer has more choice than ever, companies must find ways to differentiate their business from their competitors. Great service is vital for all businesses as it impacts directly on the sales and profitability of the organisation. The aim of this one hour webinar is to provide participants with the skills and attitudes necessary to deliver an exceptional customer experience.

Webinar Content:

  • Your Ideal Customer
  • The Customer Journey; making the experience easy and exciting both in-person and online.
  • Retaining customers for the future.

This course is being delivered by Melissa Moore, Retail Consultant, Mentor, and Trainer. She has over 20 years of experience working with national and international retail brands including Brown Thomas, IKEA, and Kilkenny Design. Through her business, The Retail Advisor, she empowers retailers and Irish creators to reach their potential through sales growth and excellence in customer experience. Melissa works with established independent retail owners, by analysing the needs of their business. She provides solutions by implementing processes to improve standards across the store, whilst driving sales and ensuring a strong customer service ethos is maintained.