Customer Service Skills

Venue:
The Leeson Centre, Westport
 
Date:
14/02/2019
 
Time:
9:30am – 4:30pm
 
Category:
Workshop
 

This one day course aims to improve customer service skills and to set a standard for all staff to follow.

This event is no longer available
 

Delivered over one day this course gives participants the skills to provide excellent customer service and to set a standard for all staff to follow.

The aim of this course is to provide participants with the knowledge, skill and attitudes necessary to provide excellent standards of service. 

The course is being delivered by Anne Conlon from All About Sales and is interactive, full of ideas that can be used in the workplace to enhance performance. 

Course content

  • What customer service is
  • Understanding the customer
  • Communication skills
  • Providing excellence service
  • Setting Standards
  • Listen skills
  • Handling complaints
  • Determine the Customer’s perception of excellence

Learning Outcomes

  •  Appreciate the importance of the customer to the organisation
  • Understand the role and responsibilities of the frontline team
  • Understand the teamwork necessary to meet customer’s needs
  • Develop a customer service strategy with indicates for measuring it
  • Use clear communication skills
  • Know the pitfalls to avoid
  • Calm the customer and keep focus
  • Deal with difficult situations

Key Skills

  • Communication
  • Resolving customer complaints
  • Creating a professional image 

 

 

 

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