A one day seminar for Business Owners, CEOs and Senior Managers focused HR topics, Best Practice Retail and delivering on Sales Techniques. Agenda: Improve customer conversation and keep customers coming back Improve your selling techniques Create a service culture in your business Understand the power of silent service Retune your sales and service skills and be the very best 2 hour general HR talk/update for SME Retailers.; Pertinent HR issues for Christmas 2017, Employment Law Compliance - the problems and solutions for small employers and Critical Workplace Policies/issues - 2017/2018 Topical employment issues that all employers must consider