Course Content: We will briefly look at the range of areas which make up retail success, including understanding customer’s core needs.  Knowing your customers better is an imperative part of customer service as only they can help you get more lead and more business.

Understanding customers, is the key to providing good service, which in turn results in strong customer relationships and new sales through positive word-of-mouth recommendation. In customer service the key to success is being consistently good, this is proven to be so much better than occasionally great!

Building and improving better routines and habits, drive consistency in customer service activities, which in turn will lead to excellence in customer service and repeat business!

Learning Objectives:

• Understand the customer’s core needs
• Connect with new and existing customers quickly
• Reproduce your best days consistently

 By the end of this short course, participants will develop some key customer service habits to improve sales and customer experience.