THE PATH TO RETAIL RECOVERY WEBINAR via ZOOM

FOR COUNTY ROSCOMMON BUSINESSES ONLY

NOTE: In order to participate on Remote Training, you must have access to reliable Wi-Fi, have a microphone & camera on your laptop/PC. Having both your camera and microphone on facilitates an interactive workshop, thereby enhancing learning and making for a more enjoyable and worthwhile experience.

Date: Thursday, 13th of May

Time: 10am to 11am

Trainer: Melissa Moore, The Retail Advisor

It is a difficult time to be a retailer; the third lockdown has been especially difficult for the sector.  Months of closures and no click and collect has had a massive impact on retail businesses and their staff. This informational webinar will focus on 4 key components to help businesses grow and develop their retail business in 2021 and beyond.  With practical, actionable tips, it will empower retailers and their teams to identify opportunities and exceed their customers’ expectations.

This webinar will provide you with a clear understanding of:

• Emerging trends for 2021 and beyond.

• Your ideal customer, how they have changed and the impact on your business.

• The entire customer journey, making the experience easy and exciting both in-store and online.

• Selling tips and ideas to help you smash your sales

Melissa is a Retail Consultant, Mentor and Trainer. She has over 20 years experience working with national and international retail brands including Brown Thomas, IKEA and Kilkenny Design. Through her business, The Retail Advisor, she empowers retailers and Irish creators to reach their potential through sales growth and excellence in customer experience.

Melissa works with established independent retail owners, by analysing the needs of their business. She provides solutions by implementing processes to improve standards across the store, whilst driving sales and ensuring a strong customer service ethos is maintained. Supporting start-up and emerging businesses, Melissa works with a wide range of Irish makers and creators from jewellers to skincare specialists, to enable them to sell to customers and work with retailers. In a training capacity, Melissa works across Ireland and UK delivering Customer Experience and Sales training to customer facing businesses which include well-known high street brands, healthcare providers and the tourism and hospitality sectors.

Melissa mentors on behalf of the Local Enterprise Office, City Councils in Northern Ireland and The Design and Crafts Council Ireland. She is delighted to have recently become a founding member of the global organisation Women in CX, where she represents Ireland on an international level. 

Trainer will email you the ZOOM link prior to Webinar commencement.