Developing a Strategy for Exceptional Customer Service 28/03/18

Venue:
Wexford County Council, Carricklawn, Wexford
 
Date:
28/03/2017
 
Time:
13:30 - 17:30
 
Category:
Business Training
 

Aimed at business owners/managers and supervisors of businesses looking to use customer service as a development strategy.

This event is no longer available
 

Objectives:
To develop the mind-set within participants and to equip them with the tools required to achieve outstanding customer service.

Contents:
1.     Defining what is meant by Exceptional Customer Service
2.     Interpersonal communication skills
3.     Organisational communication
4.     An organisational approach to delivering exceptional customer service
5.     The importance of leadership in developing exceptional customer service
6.     Identifying and implementing measurable standards of exceptional customer service
7.     Developing a service culture in your business

Trainer:
Alan Maher
www.maherconsulting.ie

 

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