Practical Lessons for Today’s Small Businesses

Join us for this 40-minute practical session exploring how small businesses can improve the way they work by combining simple process improvements with well-chosen digital tools.

Rather than starting with technology, this session follows the real journey of a service-based small business that began by addressing everyday issues in how work flowed through the business. By applying Lean thinking first, the business created clearer processes, reduced friction, and made work easier for staff. Digital tools were then introduced to support those processes, followed by light automation where it made sense.

Each step was driven by a focus on solving real business problems , improving visibility, reducing manual effort, and freeing up time for higher-value work. The result was steady, sustainable growth, better control of day-to-day operations, and far less time spent firefighting.

This session is designed for small business owners who want practical, achievable improvements , whether you’re at the early stages of improving how your business runs or already using digital tools and wondering how to get more value from them.

What You’ll Take Away

Get the basics right first

Learn how simple process improvements create the foundation for successful digital adoption.

See what works in real businesses

Explore a real small business case study, showing how improvements were introduced step by step and what other businesses can realistically apply.

A practical path forward

Leave with clear, realistic ideas on how digital tools and light automation can save time, reduce pressure on your team, and support long-term growth.