AI can help small businesses reduce time spent on routine administration, improve internal processes and make better use of business information.

This practical workshop will focus on using AI beyond marketing. Participants will explore how AI can support email management, meeting notes, document preparation, reporting, process improvement, data interpretation and business decision-making.

The emphasis will be on realistic workplace applications that can improve productivity without requiring technical expertise.

Learning Outcomes

By the end of the workshop, participants will be able to:

• Identify operational and administrative tasks that AI can support.
• Use AI to draft, summarise and organise business information.
• Improve recurring processes and workflows.
• Analyse information to support business decisions.
• Create reusable prompts for everyday tasks.
• Apply appropriate checks, controls and human oversight.

Topics Covered

• Identifying suitable business tasks for AI.
• Drafting emails, reports, procedures and internal documents.
• Summarising meetings, notes and lengthy documents.
• Creating checklists, templates and standard operating procedures.
• Research and information gathering.
• Analysing feedback, reports and business data.
• Comparing options and supporting decisions.
• Using AI to identify inefficiencies.
• Building repeatable administrative workflows.
• Data protection, confidentiality and accuracy.
• Human review and responsible AI use.
• Creating an AI productivity action plan.

Please Note:

By booking this course you agree to share your booking details with the trainer.

Trainer descriptor:

This course is delivered by Content Plan who have a highly experienced team with a shared focus on helping organisations succeed through clear, practical digital and AI support. They’re experienced trainers combine digital expertise with real-world understanding, making it easier to turn plans into action.

*If you have not received a link by the afternoon on the date the course is due to start, please check your email spam and/or junk folder for the course provider’s correspondence.