CUSTOMER SERVICE EXCELLENCE - IN PERSON AT THE FORTFIELD SUITE ABBEY HOTEL ROSCOMMON F42 F992

PREFERENCE FOR BOOKINGS FOR THIS EVENT IS GIVEN TO CLIENTS FROM COUNTY ROSCOMMON.

Date: Monday 23rd March 2026

Time: 9.30am to 4pm

Trainer: Melissa Moore - The Retail Advisor 

Delivering Customer Service Excellence is a practical, engaging one-day workshop designed to strengthen the confidence, professionalism and consistency of customer-facing teams. The session explores how everyday interactions, whether in person, by phone or via email shape customer perception, satisfaction and loyalty.

Participants gain tools and techniques to communicate clearly, manage expectations, handle queries and complaints effectively and take ownership of issues through to resolution. With a strong focus on teamwork and accountability, the workshop helps individuals understand the vital role they play in creating positive experiences and building lasting customer relationships.

By the end of the workshop, participants will be able to:

• Understand the foundations of excellent customer service and customer expectations
• Communicate clearly, professionally and confidently across different channels
• Handle customer queries, complaints and challenging situations effectively
• Take ownership of customer issues and see them through to resolution
• Work collaboratively with colleagues and internal departments
• Apply behaviours that improve customer satisfaction and encourage repeat business

Tea, coffee, refreshments and lunch provided