This practical course introduces small and medium-sized businesses to everyday AI tools that can save time, reduce admin and support better decision-making.
Participants will learn how AI can be used safely and realistically across areas such as content creation, customer communications, planning, research, and day-to-day operations without needing technical knowledge or large budgets.
The focus is on practical use, confidence, and real business application, not theory.
Topics Covered
- What AI is (and isn’t) for small businesses
- Where AI can save time in everyday business tasks
- Using AI tools for content, emails, ideas and planning
- AI for customer communications and support
- AI for research, insights and decision support
- Choosing the right tools for your business needs
- Data privacy, accuracy and responsible use
Learning Outcomes
By the end of this course, participants will be able to:
- Understand how AI can be applied practically in a small business
- Use AI tools to support common tasks such as writing, research and planning
- Identify areas in their business where AI could save time or improve efficiency
- Apply AI responsibly, with awareness of data protection and limitations
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