Course Details: 

Date: Wednesday 23rd September 2026

Time: 9:30am to 1pm

Venue: CITC Building, Dublin Road, Cavan H12 R6D6

Following the initial in person session there will be 1 x online session on Wednesday, 30th September from 10am to 12:30pm (Trainer will provide login details).

This programme also includes a 1 to 1 session (3 hours) with the trainer and will be arranged after the 2 x workshops. 

Programme Objectives & Outcomes

Each participant will leave the programme with at least 2-3 concrete digital and/or AI-based improvements implemented in their business.

Personal Services Outcomes

• Digital booking & rebooking system fully operational
• Automated reminders and personalised client offers
• AI-generated monthly content or promotional plans

Retail Outcomes

• Integrated POS system across online and in-store sales
• Inventory management system established
• AI tools used for customer engagement and marketing

Professional Services Outcomes

• Cloud-based, secure client data storage system in place
• Automated admin task (e.g. document prep, scheduling)
• Digitised client onboarding workflow

Session Overviews

Session 1: In-Person – Kick-off & Digital Discovery 

• Digital readiness self-assessment
• Common challenges and opportunities in each sector
• Introduction to fit-for-purpose digital tools and systems
• Introduction to the Digital Action Plan

Session 2: Online – Sector-Specific Digital Tools, AI & Implementation

• Demonstration of fit-for-purpose systems for each sector
• Overview of AI applications by sector with hands-on examples (content generation, automation, analysis)
• Real-world implementation case studies

1:1 Mentoring Session (per participant)

• Custom support based on the participant's Digital Action Plan
• Troubleshooting, fine-tuning, and completing implementation
• Advanced customisation based on specific business needs

About the Trainer:

The session will be delivered by Gordon MacArdle, a member of the Digital for Business Panel, who helps firms adopt practical, affordable digital and AI-based solutions to streamline operations.