From Lean Foundations to Smarter Systems: Practical Lessons for Modern Small Businesses

Rather than jumping straight to technology, this webinar follows the real journey of a service-based business that started with simple Lean improvements, then steadily layered in digital systems, automation, and more recently AI-enabled support. Each step was driven by a clear focus on improving flow, reducing friction, and making day-to-day work easier for both owners and staff.

The result? Strong, sustainable growth, better visibility across the business, and far less operational firefighting. This session is designed for business owners who want to work smarter, not just faster whether you’re at the beginning of your improvement journey or already using digital tools and wondering how AI fits in next.

Key Takeaways for Business Owners

• Practical Improvement First: See how Lean principles create the foundation that makes digital and AI tools actually work in real businesses.

• What Works in Practice (and What Doesn’t): Learn from a real-world case study showing how improvements were introduced step-by-step and what other businesses can realistically adopt.

• A Smarter Path Forward: Leave with a clear, achievable view of how digital tools and AI can support productivity, reduce pressure on teams, and keep your business competitive. 

John O’Shanahan is a senior business consultant with over a decade of experience in Lean and digitalisation, guiding micro and SME businesses to cut costs and boost growth.

Building on 27 years of global experience, he merges Lean principles with emerging digital technologies at every stage of the digital journey, from basic tools to advanced automation and AI. John holds an MSc in Strategic Quality Management, Lean and Six Sigma Black Belts, and a Certificate in Emerging Digital Technologies.