For the first ONE Network meeting of 2017 we are delighted to welcome back Terry Harmer to give us a talk on “Delivering Outstanding Customer Service”.
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your bottom line.
This talk will give you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.
About the Speaker:
After a period of four years, from 1973 to 1977 working in a family furniture business, Terry entered the insurance industry, and built a career (from Salesman to General Manager) on strengths in training & development, people management and leadership skills. He is on the SOLUS/ EI Mentor panel, trains FETAC courses in Sales, Marketing, Customer Service and Train the Trainer
Venue: Tullamore Court Hotel PLEASE NOTE NEW VENUE FOR 2017
Date: Monday 20th February 2017
The agenda is as follows:
6.45 pm Registration
7.00 pm Meet Greet and Move On
7.15 pm Guest Speaker Presentation
8.00 pm 3 minute Network member presentations
3 slots available - first come first served! Please contact Geraldine Beirne in advance if you would like to introduce your business to the network.
You can book your place by emailing Geraldine.beirne@leo.offalycoco.ie or phone 057 9357480.
