Course Title:       Use Customer Service to Drive Sales

Date:                    Monday, 3^rd October 2106.

Time:                   10am – 1pm.

Trainer:                Sue Baird, Saboc International

Venue:                 Roscommon Town

Cost:                    €20

Course Outline:

• Introduction
• Who are your Customers?
• Understanding Customer Types (e.g. regulars, bargain hunters, first time shoppers etc)
• Understanding Expectations
• Behaviour/Language used by Employees  - impact this has on Customers
• Exceeding Expectations – the ‘wow’ factor
• Link between Service and Sales – how one impacts on the other
• Tools required to be able to sell (e.g. product knowledge, training, confidence, technique)
• How to sell – 4 critical steps
• Suggestive selling versus Hard selling!
• Exuding Confidence – tips for increasing confidence
• Summary – direct link good service has on increased sales