Certification:

Successful learners will achieve the internationally recognised Institute of Leadership and management (ILM) Level 4 Certificate in Leadership and Management.

Benefits for employers:

After completing their training the rising leaders in your organisation will have an advanced understanding of their own leadership style, and will have the skills to work as in middle management.

Course Content:

• Understanding Customer Service Standards and Requirements
• Developing Your Leadership Style
• Developing Individual Mental Toughness
• Understanding Confl ict Management
• Planning Change in the Workplace
• Understanding Financial Management

Course Schedule:

This course will run on Mondays, 10.00 -14.00 on site in Cork College of FET Bishopstown.

The course will initially run from 21st October to the 4th November inclusive. We will cover the first module in Understand Customer Service in these two sessions - just in time for the Christmas period. We will then break for Christmas period and resume classes on the 13th January until the 7th April.

Funding:

Programme fees are fully funded by the Skills to Advance initiative

To book

Register above & we will email you or Interested participants can register by emailing skillstoadvance@corketb.ie or can register directly on the below links:

Link for Retail course: https://www.fetchcourses.ie/course/finder?sfcw-courseId=454646