Venue:
Remote Training Course via ZOOM
Note:
Friday 27th February 2026
Category:
Business Training
STRICTLY FOR ROSCOMMON CLIENTS ONLY.
Creating Memorable Customer Experiences:
Turn everyday customer interactions into experiences people remember.
In a crowded, choice-driven market, customer experience is no longer a “nice to have”, it is a key driver of loyalty, reputation and repeat business. This interactive workshop shows how small changes in environment, service and behaviour can create a noticeably better experience for customers.
Customer Experience Training (Generic) Via Zoom February 27th 2026
STRICTLY FOR ROSCOMMON CLIENTS ONLY.
Dates: Friday 27th February 2026
Time: 10am to 1pm
Course Trainer: Melissa Moore - The Retail Advisor
What you’ll gain:
- A clear understanding of what really shapes customer perception
- Insight into how customers feel, decide and remember
- Practical tools to identify moments that matter
- Ideas for improving consistency without losing the human touch
- A shared approach to service excellence across teams
Who it’s for: Anyone responsible for customer experience, service delivery or team performance, across retail, hospitality, services or public-facing roles.
Outcomes: Participants leave with:
- A clearer view of their customer journey
- Identified quick wins and improvement opportunities
- A practical action plan to enhance customer experience
- Greater confidence in creating positive, consistent service
Format: Interactive workshop with digital materials provided
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