Develop a sales toolkit that will bring you through the consumer journey from customer acquisition, to closing the sale and follow-up customer care.
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This hands-on workshop is designed to allow participants to gain an understanding of what it take to gain customers and to build a business by well developed sales skills. It will look at the way to do this in today’s competitive environment and will provide key tips for cost effective measurable sales activity. Participants will be able to identify potential customers, close sales and follow up with a high standard of after sales service and customer care.
The workshop will lead to increased awareness of the techniques, terminology and process involved in developing sales strategies.
Topics Covered
- The different types of consumer buying behaviour
- The Selling Process – how and what am I selling
- Developing a sales approach
- Identifying potential customer – Prospecting
- Minimising time wasting sales activity
- Develop an ability to deliver a high impact elevator pitch
- Providing exceptional customer care
Delivery Method
This online workshop will be delivered via Zoom. See a video explaining how to operate Zoom.
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