Customer Charter

Customer Charter

The objective of Local Enterprise Office Sligo is to discharge the duties and functions entrusted to it by the Minister for Jobs, Enterprise and Innovation in an efficient and professional manner.

Courtesy and Helpfulness

You can expect that in all your contacts and dealings with the Local Enterprise Office to be:

  • at all times dealt with by the staff in a courteous and helpful manner;
  • given the name of the staff member with whom you are dealing;
  • directed to the appropriate staff member dealing with your enquiry.

Information

You can expect that in all your contacts and dealings with the Local Enterprise Office to be given full and accurate information in simple language in relation to any query you may raise.

Efficiency

You can expect that in all your contacts and dealings with the Local Enterprise Office to have your query dealt with in a speedy and efficient manner, while recognising the need to keep to the minimum any cost which you might necessarily have to incur.

Privacy and Confidentiality

You can expect that in all your contacts and dealings with the Local Enterprise Office to have all information, both personal and business, provided by you dealt with in total confidence.

Redress

You can expect that in all your contacts and dealings with the Local Enterprise Office that any legitimate complaint regarding:

  • the improper administration of the functions entrusted to this Board; or
  • the manner in which an enquiry was processed will be dealt with speedily and sympathetically and in accordance with our Client Care and Complaints Procedures.

These procedures are without prejudice to an individual's normal rights in law or to any independent review systems that might be put in place.

 

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