Category:
Business Training
This practical workshop helps participants deliver excellent customer service across face-to-face, digital, and written channels. It focuses on effective communication, understanding customer needs, handling complaints professionally, and applying proven service models to build strong relationships and encourage repeat business.
Customer Service
Aim of the Programme is to enhance the skills of dealing with customers through excellent service in face-to-face, electronic platforms and through written mechanisms professionally and effectively.
Content
- Defining customer service and its importance in your organisation
- Honing your communication skills, what is your customer preferred style of communication.
- Exploring GUEST
- Awareness of the six pillars of customer service
- Listening and asking the ‘right’ questions
- Dealing with complaints (LEARN model) and handling objections.
- Understanding the legal aspects of customer service
- Implementing excellent customer service results in repeat business
The above include personal tips & techniques & strategies for assist you when dealing with customers.
This course is for Westmeath Businesses. Businesses who book on who are not based in Westmeath may be removed if the place is required by a Westmeath-based business
Please note: In the event you book a place and subsequently do not cancel your booking at least ten working days prior to the commencement of the course and do not take up the place no refund or fee transfer will be offered.
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