Customer Charter

We will endeavour to ensure that our staff:

  • Have the relevant knowledge and experience, responsibility and authority, to deal with your enquiries or refer you to someone who can.
  • Deliver our services in a friendly and inclusive manner.
  • Treat you with courtesy and professionalism.
  • Give you clear, accurate and helpful information.
  • Deal with your requests, enquiries and concerns promptly.
  • Treat all customers equally and without discrimination.
  • Maintain confidentiality at all times.
  • Continually explore new and better ways of delivering our service.

Where your LEO cannot deal with your enquiry, it will provide a referral service to the appropriate agency.

The Department of Jobs Enterprise and Innovation and Enterprise Ireland have agreed protocols with the relevant agencies to ensure an efficient customer service in response to LEO clients’ enquiries.

Click HERE to read our Customer Charter in full.