Customer Charter

As a customer of the Local Enterprise Office you have a right to expect the following:

Courtesy and Helpfulness

That in all your contacts with the Local Enterprise Office whether in person, by telephone or by correspondence, you will be dealt with in a courteous and helpful manner.

Information

To be given full and accurate information in simple language.

Efficiency

That all queries are dealt with in a speedy and efficient manner, while recognising the need to keep to the minimum any cost which you might necessarily have to incur.

Privacy and Confidentiality

To have all information provided by you dealt with in total confidence and in a manner which respects your dignity.

Redress

That any legitimate complaint regarding the improper administration of the manner in which an enquiry was processed will be dealt with speedily and sympathetically.  Should the matter not be capable of being resolved to  your satisfaction you may submit your complaint in writing and have it reviewed

Download a copy of our Customer Service Charter

 

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