Venue:
Abbey Business Centre, Abbey Street, Kilkenny
Category:
Business Training
Excellent Customer Service providers design, implement and deliver on their strategy. This workshop aims at providing participants with the skills to plan and manage the customer service experience. Participants will look at how to develop their approaches, manage, monitor and continuously improve on their customer service.
This event is no longer available
The course includes Customer Care frontline skills;
Good & Bad Service
What constitutes Good Service?
Why Businesses lose Customers
The Multiplicative effects of Poor Customer Service
People Skills & Processes
Complaint handling the process and the behavior
The Importance Responsibility Matrix (Appropriate responses)
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