126182 Customer Service Training NEW

Venue:
Abbey Business Centre, Abbey Street, Kilkenny
 
Date:
12/10/2018
 
Note:
Friday 12th October
 
Time:
9.30am- 12.30pm
 
Category:
Business Training
 

Excellent Customer Service providers design, implement and deliver on their strategy. This workshop aims at providing participants with the skills to plan and manage the customer service experience. Participants will look at how to develop their approaches, manage, monitor and continuously improve on their customer service.

€25
 
 

The course includes Customer Care frontline skills;

Good & Bad Service

What constitutes Good Service?

Why Businesses lose Customers

The Multiplicative effects of Poor Customer Service

People Skills & Processes

Complaint handling the process and the behavior

The Importance Responsibility Matrix (Appropriate responses)

 

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