Customers First - Setting Cork Apart. Front-line Staff Customer Service Training Session

Most businesses talk about delivering good customer service. The reality is that good service wins no awards, it is just the entry level. Good is not the benchmark.  Customers will only remember 2 types of service…bad and great. They don't reward good service

The focus of this energised “Power of Me” customer service training, for front-line staff, is how to deliver great service on every occasion. Staff attending will explore simple tips to allow them to raise the standard and make Cork service great.

This session will be delivered by James Burke of James Burke and Associates.

Having dedicated decades of his career to the retail sector, and having being inducted into the world of customer service by Feargal Quinn, James will run this separate customer service training session for front-line staff at 11.00am after the retail breakfast morning.  This training session is designed for front-line staff in your business and will use material from the “Power of Me” customer service training prorgamme designed by James Burke.  (staff attending this session should arrive at 10.40am for a prompt start at 11am in Pegasus 3&4).