Time:
Registration from 8.30am for a 9am start
Breakfast morning event for owner/managers of retail businesses, cafés, restaurants, hospitality or any consumer facing business. Speaker line up includes Domini Kemp, Itsa group and Lorraine Higgins, Retail Excellence.
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Customer service and customer engagement have never been as important within retail circles. More and more recent case studies have indicated that delivering great customer service can help businesses succeed despite all of the competition they face in today’s market place. Whether you own or manage a café, retail shop or any consumer facing business, this breakfast morning event is for you. The speaker line up represents some of Irelands leading experts who will both challenge and deliver their recipe for success.The Owner/Manager Session will be followed by a customer service training session for front-line staff.
Organised by the Local Enterprise Office, Cork City as part of Enterprise Week
Date: Monday March 05th (Registration and light breakfast from 8.30am)
Venue: Clayton Hotel, Lapps Quay, Cork City (Pegasus 3 &4)
Event Programme:
| 8.30 AM | Registration and Light Breakfast |
| 9.00 AM | Welcome by Local Enterprise Office, Cork City |
| 9.05 AM | James Burke: Context and Intro |
| 9.10 AM | Joan Lucey: Cork City Customer Service Charter |
| 9.15 AM | Lorraine Higgins: Retail Excellence |
| 9.30 AM | Alice Fennelly: Coordinator Naas Town Centre Revival Project |
| 9.45 AM | Domini Kemp: Owner Itsa Group |
| 10.15 AM | Panel Discussion: "How to use Customer Service as a competitive advantage" |
| 10.35 AM | Summary and Close: James Burke |
| 10.40 AM | Coffee Break and Registration for Customer Service Training Attendees |
| 11.00 - 12.30 AM | Front-line staff customer service training with James Burke Must be booked separately at the following link https://www.localenterprise.ie/!KBDBL8 |
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