Overview 

Topics addressed: -

The course will cover:

 Reasons to use CRM for the small business.

 Understanding its role in driving customer satisfaction

 Popular CRM software to consider.

 Selecting a solution that works for your business.

 Getting started

 Reviewing effectiveness

 Next steps

By the end of this session participants will understand what CRM is and be able to consider some software options available to them.

Please Note: €20 Administration Fee is Non Refundable

 Booking terms & conditions.