Dublin City Councils full customer charter 

Customer Code of Conduct

Dublin City Council commits to delivering the best possible service to you in an effective and respectful manner.

Equality and Diversity

We are committed to delivering a quality service to all of our customers and we will make sure that no-one is discriminated against because of their gender, marital status, family status, sexual orientation, religious belief, age, disability, race and membership of the Traveller Community. We will accommodate diversity and work to make our services more accessible for people experiencing poverty and social exclusion.

Physical Access

We will provide clean, safe, accessible public offices that allow you to conduct your business with us in private when needed.

Official Languages Equality

We will continue to provide quality services through the official languages, including as set out in our Irish Language Scheme 2015-2018, to facilitate customers who choose to be dealt with through the official languages

The Local Enterprise Office website has been designed to follow guidelines set out by the W3C (the World Wide Web Consortium).   We aim to comply with Level Double-A of the W3C technologies (XHTML 1.0 Transitional and CSS2).

Benefits of this include:

  • Pages are fast to download.
  • All images are optimised and include alt tags
  • The site should be usable in most browsers, new and old, even if CSS is turned off.
  • The site and its text will scale to whatever resolution your screen uses as best it can, and text is relative as well.
  • We use PDF documents, software for which is freely available.
  • The site will work without JavaScript.
  • We use media most of which have transcripts or textual descriptions of their content.

Accessibility Contact
Please Contact Us if you encounter any difficulties with our site.

Accessibility Statement & Contact Us details